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They did not make my payment, claimed a technical problem and when I call to resolve no one knows to let me know what happened. That is, my money is gone
I'm sorry to have to share this information but they are not reliable and the problem solving service is very bad. If someone had informed me a date that would have solved the problem I would be calmer. However, no one knows how to give correct information whether my case will be resolved or not.
Although they offer a very good rate they do not deliver with the promised one. I'm calling a lawyer to solve the problem.
Date of experience: March 19, 2019
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Not good I made 2 international payments in October 2024 to my developers and both payments...
Dear Antonia
First, we would like to apologize for the inconvenience caused to you and we would like to let you know that we are sorry that you feel that way. I can assure you that our number one priority is to make sure every customer receives the best possible service and using the details you left in your feedback, we saw that unfortunately, there is a technical issue. But do not worry, this has not been left aside and we can see that our payment approval department and our technical team are involved in that case to make sure a solution is found as soon as possible. Moreover, we can ensure you that as soon as it resolved, your funds will reach your bank account.
We understand that as a customer you expect to receive your funds in a timely manner, therefore, we'll do everything we can to resolve that issue.
We very much appreciate your business and your cooperation
Sincerely,
The Payoneer Team