This company caused me so much stress and hassle that it made me start crying. I have been trying to get a refund since May 30th. Customer service via email simply responds from a script. Chasing you throughout the day with phone calls while I'm at work, trying to get you to negotiate. I don't know anything about trading. I also didn't know where my money was going. I lied about no refunds allowed because I didn't exchange enough, then was forced to trade, lost half my money, only to have my original refund approved, but it was too late because now it wasn't the same amount. It was months of total fear and upset thinking it was the end until I got in touch with JURIS RESOLVE.com who helped me