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Celestine N.

Contributor Level

Total Points
80

1 Review by Celestine

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    Kiwi.com

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2/29/24

I bought a ticket via kiwi.com from the USA to Germany with Carrier Iberia Airlines Operated by British Airways, the price per outbound country shows the ticket allowed 1 x 23 kgs checked-in bag, 1 x cabin bag (25x45x25cm) and 1 x handbag/laptop (40x30x15 cm). Outbound as well as Inbound. But the same train has a transit to Heathrow London before heading to Dusseldorf (Germany). When buying a ticker, we are buying from the departing country to the destination. Arrived in London, and the connecting flight was with Eurowings, which surprisingly requested another payment for both (checked and cabin) bags, saying that their flight charges money separately since the ticket I bought didn't have checked and cabin bags allowed. That means on the same flight booked originally with the main carrier (Aberia operated by British Airway), we have to pay two different airlines' different language fees. When I called them to explain what was going on. The customer service agents were horrible and the manager who had scheduled a call back after 4 hrs first and was rescheduled later after 2 hrs finally came to the phone, still came with words without sympathy or acknowledging their traps, and never understood my points. Saying the same thing over and over. Pointing to read all the disclosures and terms of the booking confirmation. I will never recommend this website or company to anyone to use, their ticket may seem to be cheap, please double check, It may cost you more in the end than buying straight from the Airline.

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Date of experience: February 29, 2024

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