If I could give this place negative stars I would, WOW what a nightmare experience. I purchased some leggings online over a year ago and they misleadingly signed me up for a VIP membership, which I did not want and I was completely unaware of. They proceeded to take 49.95$ out of my bank account every month. Email notification of these charges was never sent to me. I just got "you got credit" emails that went to my spam box. By the time I realized they had taken out almost $700 dollars while providing me no services. I called to ask for a refund and was lied to by 2 different customer service people, who said I could get a full refund after I got angry because the situation was clearly absurd. Both times, I only got a partial refund, instead of the full one. By this time, my member credit is "expired" so this means I can neither buy anything (I wouldn't want to anyway because this store is an awful place that does not deserve anybodies business) nor get a refund to my account, according to the third person I speak to (we are taking about 3 different phone calls during the course of over 2 weeks). So, they still owe me money, they say they will send me a check for $100 in 3 months. I have no idea if I will actually see my money again. What I do know is that this was the worst online shopping experience of my life, a colossal waste of my time and energy.
Hello Chiara,
We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry