I placed an order on July 24th for a pair of shoes. I received notification on the morning of July 25th that my order has been canceled. No explanation as to why, only the number to reach their customer service office. After reaching out to them, I was notified that my order was canceled because they no longer have it in my size. I decided to place a second order the very same day for the same shoes but of course in a different size along with a bathing suit. 2 DAYS later I received another email stating that my order had yet again been canceled. Discovering that I had to go through the whole Ring around the Rosie again to figure out why my order was canceled and when I was going to get my money back, I called customer service. This time I asked him how often the items and they're availability on their website are updated. She assured me that it was updated every 24 hours. When I explained to her my situation and that it had been 48 hours since I'd placed the order, her whole tone changed. How could the items and their availability be updated every 24 hours but it took you all 48 hours to let me know that my products were no longer available? What makes matters worse, is that I had paid for overnight shipping so the shipping date that was given to me as far as when to expect my items to be received, was today July 27th. I think it's safe to say I will not be receiving my items. I then asked her when I was going to expect a refund, or for those charges to be taken off of my account. She assured me that those were only pending charges and that the charges are not finalized until the orders have been shipped. With that being said the pending charges, I have been told, should drop off within 2 to 3 days. By this time after reading other reviews from other customers with the same or similar issues, I probably shouldn't expect to see my money back on there until Christmas right? LOL. This was my FIRST and LAST shopping experience with the infamous Torrid...