I had ordered 2 personalized ornaments at the beginning of december thinking they would get to me well before Christmas (their delivery says 4-8 business days). It is now 3 days after christmas and I have yet to see my package. I've called customer serivce twice and was told my package had been sent to the wrong state and then to another wrong state and no one in customer service was able to offer an answer or apology. I called to get a refund and they told me they couldn't issue one as the package may still get to me. Totally unhelpful customer service! 4-8 business days doesn't mean 3+ weeks!