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Colton K.

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80

1 Review by Colton

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    Kiwi.com

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6/9/21

I will never use Kiwi ever again; I gave them an honest try but they have only disappointed me.

I booked a flight through them months in advance from Cleveland to Denver. One of the main reasons I chose them was because it was a nonstop flight and I hate layovers. However, my flight was changed and suddenly I had 9 hrs worth of layovers. Now, I understand that the airline is the one that changes flights and kiwi can't control that; however, I wasn't getting what I bought anymore. I specifically wanted a nonstop flight. Moreover, since I wasn't getting the agreed upon flight I wanted to cancel and find a different flight, but Kiwi would only refund $11 of the total cost. I understand it wasn't their fault but it is their responsibility and if I'm not getting what I bought then I should at least be able to get a refund.

That would bad enough but the customer service is atrocious. I've never wanted a company to go bankrupt before, but Kiwi sure is close. Since I couldn't get a refund or fix my flight I had to go with the terrible one they gave me. The day before my flight their site says they are processing my check in and my tickets will be ready before the end of the day. Periodically I check, and the same message. I go to sleep confident that at least in the morning they'll be ready. Nope. They weren't. I had to call and wait on hold to finally get them. It was an unnecessary hassle with poor customer support. Had I been able to book through an airline directly it would've been simple and easy to check in.

I can't stress enough that no one should ever use this company. They don't care about their customers, they don't care about helping, and to get the most basic of things you need to go out of your way.

I only hope this review deters even one person from using this terrible company.

Tip for consumers:
Don’t use it.

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Date of experience: June 9, 2021

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