Dave M.

I have a Blackberry Curve 9320 with 'second' generation security. I first sent the company an email telling them, and asking if they could unlock the phone. They said yes and it would cost $7.99 for a code. It failed. We again exchanged emails, they said they could do it, but the second codes sent to me also failed. Finally they advised an unlock for my phone would cost $20 total to use another 'alternative' database. I agreed, paid, and the third code finally unlocked the phone. The good is that they were finally successful. The bad is that they should have been able to serve me much better because right at the start I specifically told them I had a phone with the special security requirement. They need much better coordination between 'sales', 'service' and 'technical' to avoid these frustrations.