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Dina O.

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Total Points
80

1 Review by Dina

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    Petsmart

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5/13/23

I ordered Friskies cans of cat food online and then picked up the order in the store in Houston off of Tidwell. When I got home, 6 of the cans were badly damaged. I called the store and they said the only way I could refund would be to bring the cans back to the store. The manager was rude and a total,$#*!. I told him I was not returning the items because it was not my fault. Those damaged cans should have never been on the shelf for sale to any customer. I asked for a refund and he refused! I am NEVER shopping at Petsmart again. This has happened to me in the past, always give the dented cans to online orders.

Tip for consumers:
Terrible return policy and never order anything online. Customer service absolutely sucks!

Service
Value
Returns
Quality

Date of experience: May 13, 2023

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