I paid off my account but my girlfriend still owed for job leads on hers. My account was deactivated and I was told it was a because a card linked to my account was also linked to a banned user. Girlfriend didn't know she was banned from the site. They won't say why and won't let me remove the card from my account and use different cards. Basically, girlfriend was "banned" (although when she tries to get her account activated, all they say is she owes money yet won't let her login to pay) and because we have a card we share, I am also banned from the site. What a joke. They are and always have been the biggest pain to deal with. Mind you, I used this site for a year, earned a high rating for my Services, and never had a complaint.