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Eszter S.

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1 Review by Eszter

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5/26/17

I wish I had read the reviews before sending my DNA sample to MyHeritage. I just received my results and they could not be more far off or more cursory. Three blobs on a map with percentages, but no explanation or detail whatsoever. I have 250 years of documented Hungarian ancestry, with many close relatives still living there. My results? 0% Hungarian, 0% East European. 100% bogus!

Date of experience: May 26, 2017

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MyHeritage Support T. – MyHeritage Rep

Dear Eszter,

I am so sorry to hear about your poor DNA kit purchase experience so far with MyHeritage.

Your feedback is important to us as we are continuously working on our algorithms and after the initial launch of the Ethnicity Estimate Beta, we have documented all feedback from our users to improve and refine our current model.

We are still in the process of data analysis and we are still receiving and analyzing DNA samples for the MyHeritage Founder Population project. Once we will have analyzed most of the DNA samples for the different ethnicities, we will gradually add many more supported ethnicities in the MyHeritage Ethnicity Estimate. So, in other words, as the nature of DNA research grows, so will more precise ethnicity results widen in our new model for all of the various DNA strands found all over the world.

You will be assured to know that our research tools such as Smart matching and Instant Discoveries are now integrated with ones DNA results and have already been proven to be a very dynamic tool to research family history. This includes “ancestral surname” research and “DNA matching”.

I would like to ensure that your raw DNA is re-processed when our new updated model is ready in the very near future, so that your Ethnicity Estimate will be more refined. In doing so, I’m going to need to locate your account and forward this to our DNA department for special diligent reassessment.

Therefore, please e-mail me at rafael.vipsupport@myheritage.com so I request this for your DNA results as soon as possible.

Looking Forward
Rafael
Myheritage

Eszter Has Earned 2 Votes

Eszter S.'s review of MyHeritage earned 2 Very Helpful votes

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