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I was a member around 2005-06 and recently revisited their fees and rates. Some platforms charge you a flat one-time annual fee. Others charge you a fee only when they get you a job. Voices dot com does both, plus they handle all invoicing and charge a processing fee to the clients. This stops you from building a personal, ongoing relationship with clients. I don't know of any other platforms that impose so many different fees on the talent budget. Talent already have a tough enough time making a living and this seems excessive, especially for those trying to start in the business.
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Garth C.'s review of Voices earned 13 Very Helpful votes
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Hi Garth,
Thank you for your feedback. We’re sorry to hear that you’re no longer a Voices member. We’ve continued to make major improvements to the platform since you were last part of Voices, and it might be difficult to fully experience those without a membership.
As a business, we do charge a 20% platform fee to talent (calculated against their client-facing quote) and a 4% or 6% processing fee to clients depending on the client’s payment method (calculated against their job’s total cost pre-tax). We recently increased the processing fee by 1% after many years without an increase.
We make the platform fee clear to talent when they are responding to jobs or selling their projects, and the processing fee clear to clients when they are hiring talent.
Talent are able to adjust their quote when responding to jobs to see what their take-home earnings would be, and we show right there, based on the talent quote, the amount that the client will pay. We also show in this same spot what the platform fee would amount to, so that the talent has all the information.
We encourage talent to always quote what they feel is fair for the work involved. Our goal is to provide the highest possible value to both our clients and our talent to make the fees worthwhile. That being said, we continue to look at pricing and the ways we can improve this element of the customer experience.
The Job Agreement reflects the total amount the client will pay, as well as details about the job, and this agreement is signed off on by both parties before the talent begins work. This is a contract and it protects both the client and the talent. We've also added a feature to the client My Home dashboard, which makes it simpler to re-hire the same talent again, and we're continuing to improve this functionality to further encourage the building of relationships between clients and talent.
Payments are held in SurePay until the talent completes the work, and then payment is released to the talent. Talent are pleased to have this taken care of for them, so they can focus on auditioning and booking jobs, and clients have ease of billing and payments.
We encourage talent to diversify their income streams and offer Voices as one tool—there will be those who find it’s all they need and those who wish to use Voices in addition to other platforms or other opportunities they seek out on their own. Everything comes with a cost of money or time.
Our goal is to connect clients with the best talent, and talent with the best job opportunities. Reviews and feedback from our customers tell us we’re doing this well.
Thanks again for reaching out and sharing your thoughts. We wish you all the best in your voice over career.