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Our flight was cancelled- completely out of our control. Kiwi rebooked us for a flight two days later. We didn't confirm this because we needed to find an earlier flight back home to our kids. They refused to refund because they "gave us an alternative flight" which if we decided not to use, was on us. So where do you draw the line with how far out you book someone and they have any say over their flight? We went in circles over the phone- they wouldn't budge. A $600 lesson
Date of experience: July 25, 2023
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Kiwi.com operates in a way that is not entirely ethical. I purchased two tickets through them...
