I answered their online questionnaire and waited 3 days (more than 72 hours). Nothing happened until I contacted them. Then, they prepared my documents review. I got back with little modifications the same day and waited for the tracking number of letter certified. Nothing for about a week until I emailed them again. They do follow up but you must be ready to be on top of every steps.
Thank so much for the tip. We appreciate you and your businesss and will use this feedback to better improve our services. However, we do not rush these legal petitions to ensure proper filing for a solid/strong case. For demand letters, the consumer must check back as instructed during approval stages for USPS information. We take our time to draft strong demand letters to encourage settlement prior to an actual small claims lawsuit. As mentioned, we advertise a certain time frame but will never rush a case if we believe we have not our adequate research and diligence.