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Ina Y.

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1 Review by Ina

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    Kiwi.com

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8/10/19

I booked the flight with Kiwi from Tirana to Rome and first of all my outbound flight's schedule was changed two times with 6 hours of difference. And than while I was at the airport for my check in, I received the information that my flight from Rome to Tirana was cancelled. I talked with Kiwi Customer Support and they assured me that in two days time they would put me on another flight. After 2 days and a half, and still not receiving anything, I called Kiwi and they said that this is not their responsibility, the customer support was horrible, rude even, and said that i had to pay for another flight, and that they were not responsible of the flight changes at all. They said I can ask for a refund, and within a month they would refund the cancelled flight. It has been over three months now, customer support is horrible, very rude, and they still say - we are waiting on the company, there is no refund! DON'T BOOK WITH KIWI! ITS A SCAM AND THEY ARE THIEVES.

Date of experience: August 10, 2019

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