Been a TMobile customer for 20+ they used to have the best customer service. Now it is the worst... they say we have a team of experts (yes we used to) NOT any longer. I changed plans to save money and things have been completely messed up. They have no clue what is going on. They are taking more more money out of my account than what my previous bill was and my account on line is showing past due. I am frustrated. Never have I had to deal with such bad customer service that can not resolve issues. Wait time is horrible, used to be able to get a call back... well no longer. As I said I mentioned I stayed with Tmobile for so long because customer service was good. Looking for a new provider!