Tuesday morning the social media team contacted me asking for more details and gave me 7 days to reply or they would declare the matter "resolved". I sent them the details.
Tuesday afternoon. Draw your own conclusions as to whether you want to deal with this company. My partner phoned them yesterday (Monday) and managed to get me put on the insurance - without a quote - because we had to be together on the phone to provide further details and get a quotation? So today, in a hospital car park (10 miles away from my work), him in a wheelchair recovering from a stroke caused by a blood clot on the brain, and me beside him duly got on the phone to them. Half-hour wait; wrong department; transferred; another half-hour-wait. Got through to someone who took details from him, began to talk to me and then we got cut off. Undeterred, we phoned again: an age of a wait; wrong department; but transferred quickly this time Ten minutes later I was a named driver on the policy. It's only taken three and a half days and the price they charged for the addition was a mere £5.10. But, in human terms, the strain it put on my partner's health is unknown. The effort it took him just to provide them with details, much less having to repeat them over and over was painful to watch. He's currently having to learn to speak properly again after the stroke and he didn't even have the strength to wheel himself out of the hospital to the car park - a nurse wheeled him to me. Shame on them.