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Jan C.

2
Level 2 Contributor
Devon, United Kingdom

Contributor Level

Total Points
708

4 Reviews by Jan

  • Bookmark Site

    Tnt.co.uk

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2/21/21
Verified purchase

Am absolutely fuming and one star is one too many for this so-called service. Waited in all day for them to deliver an item which was supposed to be with me by 6pm. After 6pm I used their webchat to find out what had happened as I could trace my delivery but there was no note of it being delayed or lost and it still said it would be delivered by 6pm. The person on the webchat got off to a great start by greeting me with "Good morning" then proceeded to tell me my item had been sent to the wrong depot. She then proceeded to tell me tnt couldn't let me know as they weren't allowed to contact me by the sender?! DPD contacted me earlier today about an item from the same sender and they delivered on time. The didn't-know-whether-it-was-morning-or-night tnt advisor then told me my item wouldn't be delivered till the 23rd February - four days away. Am absolutely fuming and will never use this so-called courier service again. Absolute rubbish.

Tip for consumers:
Useless tracking service and useless customer service

Date of experience: February 19, 2021

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    AiryDress

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9/7/20

Take a screenshot of what you ordered and keep it on your computer. Waited weeks for an order and they were having difficulty getting one item. They clearly didn't have the stock in to sell. Waited more than a month for cheap and nasty, unlabelled, dress and blouse. Totally different from the pictures and one became another picture altogether?! I'm sending the goods to trading standards along with a complaint. I'll never use this company again.

Date of experience: September 7, 2020

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    Hastings Direct

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6/30/20
• Updated review

Tuesday morning the social media team contacted me asking for more details and gave me 7 days to reply or they would declare the matter "resolved". I sent them the details.

Tuesday afternoon. Draw your own conclusions as to whether you want to deal with this company. My partner phoned them yesterday (Monday) and managed to get me put on the insurance - without a quote - because we had to be together on the phone to provide further details and get a quotation? So today, in a hospital car park (10 miles away from my work), him in a wheelchair recovering from a stroke caused by a blood clot on the brain, and me beside him duly got on the phone to them. Half-hour wait; wrong department; transferred; another half-hour-wait. Got through to someone who took details from him, began to talk to me and then we got cut off. Undeterred, we phoned again: an age of a wait; wrong department; but transferred quickly this time Ten minutes later I was a named driver on the policy. It's only taken three and a half days and the price they charged for the addition was a mere £5.10. But, in human terms, the strain it put on my partner's health is unknown. The effort it took him just to provide them with details, much less having to repeat them over and over was painful to watch. He's currently having to learn to speak properly again after the stroke and he didn't even have the strength to wheel himself out of the hospital to the car park - a nurse wheeled him to me. Shame on them.

Date of experience: June 30, 2020

Worse than Useless
6/27/20
• Previous review

Total waste of space. Quick to take new business but useless thereafter. I had no option but to give them one star on here, I wouldn't give them any stars at all. My partner got hospitalised due to an annurism and needed me to go on his car insurance for obvious reasons. I went on webchat for a quote which they wouldn't give despite the fact that they would have gotten a call from him to approve the addition and pay the money. Also, they don't make outbound calls? My fairly immobile partner now has to wait until he can access email and the internet to get a named driver put on his insurance policy? No common sense to escalate the matter to someone who could make outbound calls or try and reach a workable solution. And they claim to offer priority care for emergencies? No care at all. If it was my insurance policy and not my partner's, I'd be insured with someone else now. I contacted them at 1.30pm on a Saturday (they shut at 2pm) so we're stuck till Monday. Useless.

Date of experience: June 27, 2020

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    Business.currys.co.uk

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6/4/20

I had to open an account to pay for a coffee machine in order to get to the payment gateway. This done, I duly paid only to find that I had an email acknowledging my unwanted new account but no acknowledgement of the £549 taken from my credit card or any acknowledgement of my order. The webchat facility - on which I spoke to a smartie pants chappie - had disappeared and any emails to customer services has gone ignored - apart from the one to the CEO which has been picked up by his team and will, no doubt, be kept from him. I merely warned him that £549 spent every day by one customer equated to more than £200k of his bottom line and he would be turning away more than one per day if they all suffered the same lack of customer care I have.

Date of experience: June 4, 2020

Jan Has Earned 128 Votes

Jan C.'s review of Hastings Direct earned 4 Very Helpful votes

Jan C.'s review of AiryDress earned 124 Very Helpful votes

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