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Jan M.

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80

1 Review by Jan

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8/2/23

No refund returned, CarJet is a scam!

On June 2nd 2023. I ordered a car in Tromso by CarJet, I paid with a debit cart and the money went away immediately, unfortunately we had to change our plans and the next day I canceled the order - in compliaence with their policy - CarJet makes possible to cancel within one hour prior to car lease without losing the deposit. I received an email with confirmation saying:
We have cancelled your booking CJT-******* and your Platinum Excess Waiver ******* as requested.
The refund will be done back onto the same card you used to pay. Please allow 3 or 4 days for the bank to process your refund. According to the conditions of your booking, the refund will be 155.37 €.
Thank you very much.
Kind Regards
Claire Davis

Now It is some 7 weeks later and and a lot of emails of exchange (needles to say that the response mostly is:
Thank you for contacting us.
We've received your request and will get back to you shortly.
Kind regards,
CarJet.com)

So far no refund has been rreturned to my account, they no longer answer my emails (their replies were only excuses and dodges anyway).
- Carjet is a scam and a bunch of parasitic thieves - I strongly discourage everyone from using Carjet,
Jan Mašek

Date of experience: August 2, 2023

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