I was just charged over $235 for 3 identical leads that were scams. Similar names of a potential customers asking for an estimate for our services with the EXACT same phone number, same scope of work and add-on services, same replies thorugh the messanger on the website and the person sent the same broken English texts to our business phone asking us to follow up with someone via email.
Thumbtack refused to refund but also only gave a credit for 2 out of the 3 scam leads which is to be used on future lead fees ONLY and the 3rd scam lead was refused even a credit which was $89!
Most likely there is someone working for Thumbtack creating this scam leads to generate revenue for the company since they state they do not give refunds but only credits which is money they get to keep anyway going towards future lead fees.