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This hotel website is awful. Customer service is completely unhelpful and basically cut me off. Took our money saying they cannot help in anyway. Website details an unclear but soon want to take money off you on a page where you cannot check your booking. When we tried to navigate back it's still unclear and customer service really don't want to know. We will not be using this hotel chain again!
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Jean, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the sitejabber site to reflect your satisfaction with the positive resolution of a full refund.
Sincerely,
Getaroom