This is the third time I have ordered from Old Navy and there shipping department has made an error. Where is the quality control!
The first time was a few of years ago. I was sent two out of 10 items along with various other items I did not order. I gave them the benefit of the doubt because it was the first time. I had to return the wrong items on my own time and gas. The second time was end of October 2024. I order 12 items and received nothing that I ordered. The order was most likely was an for someone else and appeared to be possible items for Christmas. It had 8 blankets with other items obviously gift that someone had ordered and they did not get them. I brought that order to UPS! I had forgotten about this happening a few years ago until that moment.
Today, November 26, I received an email saying my order had arrived. I ordered 5 items and one was delivered today. It was a completely sealed delivery bag with nothing in it, but I was charged for the item! Now I have to make the phone to costumer service again. Way to go Old Navy and close to the Holidays! So I caution you to make the effort and go in person, or not at all!