I'm glad my experience was much different from others that posted horrible reviews because I'm happy with my experience. Now I did cancel my order after the fact bc I found something else for my Mom and step mom on groupon for MD. Spoke w/ a rep. And it was canceled, very easy process and received a cancellation email right after. However, they both Still delivered, on time, so I spoke w/ another rep. And he said I got my orders for free! Those weren't my intentions but I'm not complaining. Customer service was great. My mom loved her gift, the berries looked good so I have no complaints about this company. 5 stars!