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Jim B.

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Total Points
138
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1

1 Review by Jim

JustAnswer

  • JustAnswer

“Horrible Experience”
6/3/21

I asked a question on December 25 that was never answered. I called on 4/5/2021 to cancel my membership. I was told everything was taken care of but here we are two months later, still being charged. The customer service chat is run by bots. I had to go through 2 bots before I could chat with a real person who took care of my request. Time will tell if they actually cancel my membership this time. I attached of the unanswered question made back in December

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JustAnswer product 0
  • Comments (0)
  • 109K Views
Helpful  (56)
Thank you
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JustAnswer S. – JustAnswer Rep

Hello Jim,

Thank you for reaching out to us about this. We're sorry for any friction that you experienced in communicating with our support team.

Please reach back out to us and ask to speak with a Support Admin and we'd be happy to take another look at your account to make sure that everything has been handled correctly.

Regards,
JustAnswer Customer Care

Jim Has Earned 56 Votes

Jim B.'s review of JustAnswer earned 56 Very Helpful votes

Jim Has Received 1 Thank You

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EDDIE V. thanked you for your review of JustAnswer

“I agree. It's a total scam!”

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