I was waiting about 15 days for account verification. In that time I spoke few times with customer care, each time girls were very polite, but they could not do nothing to speed up the process.
Also one time I was 15minutes on call stand by and after that I got an information that there are not available operators, so I will get an phone call from your side, but that never happend.
My general experience until now is on low level, I hope you will be better in the future