Cettire seemed like a good retailer to shop at, until you actually need customer service to handle issues. They are pretty much non existent and will give you vague and unhelpful responses to your inquiry. Add to the fact this company only has email and no contact number, I wont spend another penny here! Going through hell for the past two months trying to get my refund. I ordered a pair of shoes and Cettire sent me another customers order entirely. I did my due diligence and planned a re-pick up through DHL and had it delivered to the correct person. Problem is now Cettire is trying to charge me for something I never received.