The reservationist was awful and I ended up very unhappy. First being handicapped I told her I needed an aisle seat towards the front. Then I found out she gave me a seat totally in the back of the plane. I cannot walk that far and I paid extra for the seat, insurance and changing fees. I also requested a wheelchair when I arrive 3 times and didn't see it added to the itinerary. She was not easy to speak with. My trip is starting off on a bad foot.
We have reached out to the passenger to obtain additional information so we can assist with their concern.