Keith L.

Unfortunately I can't give this company zero stars. The 1 star that I have given allows me to give my review!
I had never shopped in Ikea before until yesterday 21 June. I live in a upstairs flat and it is virtually impossible to get furniture up the stairs. A friend recommended Ikea, he told me they could arrange assembly of any furniture I bought from them. So I decided to buy myself a chair recliner. Ikea sent me a link in a text for Task Rabbit. I signed up to Task Rabbit and an appointment was made for a tasker to come and assemble my chair. By late afternoon Task Rabbit had cancelled my appointment so I made another appointment and this to was cancelled within a few hours. I'm a man in his late 70s who has never bought or assembled flat pack furniture and I don't intend trying now so to have someone come out and pay them to do the job has to be a bonus. Had I have read all the bad reviews about Task Rabbit I would never have gone to Ikea in the first place. Beware if you are thinking of buying flat pack furniture and are unable to assemble it yourself the please think twice about using Task Rabbit.

I ordered a Hair Cutting Comb from Easylife on 26 May, on 30 May I had an email from them which read "Good news your order is on its way! It's all been packed up and has left our warehouse, please see below for tracking details." The tracking number does not relate to the 2 delivery companies that Easylife use, Hermes and Royal Mail. The tracking number given to me consisted of only 4 digits. The email went on to say " Tracking may take up to 24 hours to show on the Hermes website. Some of our goods are not trackable. Rest assured this email means they are on there way to you. In some cases your order will arrive via Royal Mail and will not be trackable. Please allow up to 10 days from this email receipt to receive these". I believe Easylife warehouse is probably in China hence the huge delay in receiving the goods especially when I ordered the item they said I would receive the item on 1 June. Today as I write this it is 8 June. We're in a crisis and want our orders fulfilled with some sort of urgency. It's no good customers ordering face masks and hand sanitizer from them and receiving them when the pandemic is over. I doubt if Easylife ever read the scathing reviews otherwise they may act a little differently towards their customers. In conclusion I did ring Easylife and got a recorded message. The first thing the message said was there are delays because of Covid 19 and if I would like to speak to an agent I was 106 in the queue and the average waiting time to be answered was 1 hour and 6 minutes. I have emailed them but they don't reply. Don't order from this company I have found the same product on Amazon £2 cheaper and much cheaper post