My first time using the site was the experience from hell. I needed assistance with a computer problem and was confident enough to know what needed to be done. It is just that I couldn't do it myself so I needed the help of a Pro.
Stated my issue, selected a few that I thought based on their profile could help as well as Thumbtack opens it up to their pool of pros. The first guy that I interacted with demanded payment after offering a suggested solution via their text interface without any phone contact with me. I couldn't implement his suggestion due to my computer problem. I told him that and he responded that it was my problem and that he had to be paid for his suggestion anyway. I refused to pay for something that I could not do - who does? He reported it to Thumbtack and they deactivated my account even after me explaining what happened and that the text messaging exchange between us is stored on their server. I still have a computer problem so my issue was never resolved.