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Kayla P.

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Total Points
80

1 Review by Kayla

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7/26/24
Verified purchase

We are currently sitting at our hotel where we made a reservation for in May and the money was withdrawn. But the hotel never got any payment. Now we have to pay twice for our stay and can't get ahold of them for our refund

Service
Value
Shipping
Returns
Quality

Date of experience: July 26, 2024

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Quality A. – TicketsatWork Rep

We apologize but the hotel supplier did reach out to the hotel and they decided to charge the customer a cheaper rate. The guest was refunded and a manager who handles Consumer Affair issues tried to call the customer a few times last night and today. We advise the guest to give this manager a call when she is available.

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