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Laura K.

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1 Review by Laura

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2/14/19

I spent the time reading through about 6 pages of unhappy partners whose sweetheart's didn't get their Valentine's Day orders. I have to say, it stings a little less to know you're not the only one. Mine's the same as everyone else's - dropped $$$ on guaranteed Feb 14th and morning delivery combined. Ordered Feb 6th - order hasn't even been shipped yet. Yikes, this company is in over their heads. Spent 1hr on hold, couldn't reach anyone. Sent an email 3 hrs ago and still nothing. Kind of just want my $100 back. Dropped another $100 on an arrangement from a florist that delivers locally. They are making the arrangement and delivering same day. Says a lot in comparison when you see the results of a poor vs. effective business model. More saddened reading these comments than anything else. Everybody is right - it's not about what it is, it's about the gesture. I could have ordered socks and as long as they show up for Valentine's Day, that's really the only part about it that matters. Luckily, I had back-ups for my back-ups but it's unfortunate to hear that's not the case for many. The company should have been honest about the volume of their orders and sent out notification emails accordingly so customers could make other arrangements. Doesn't look like the company is going to be able to save face after dropping the ball this badly.

Date of experience: February 14, 2019

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