Thumbnail of user lilil61

Lili L.

Contributor Level

Total Points
80

1 Review by Lili

  • Bookmark Site

    SHEIN

  • Send Message
11/29/24

If I could put 0 stars I would. Horrible customer service that does not value their customers. They sent me a damaged item and when I reached out to customer service they told me I needed to return it to them so they can make verifications and then they'll be able to refund me. Mind you the item is a 1$ cheap flower. I have never had any issues returning things that didn't fit me or I just didn't like but cmon all that for a 1$ item (that they sent to me damaged which is their fault!) thats cheap. It isn't even about the money it is about the principle you send a damaged item you fix the issue. Especially now that Canada Post is on strike they dont even take any packages and im not going to wait I dont know how long for a 1$ refund which I told them and they didn't seem to care they said the only way that I can get refund is if I send the item back. Even if I do send it back to them, then what? They'll probably throw it away so why make things more complicated.I would 100% understand if it was a pricey item and once again I never had any problems returning the items back if they didn't fit but this is ridiculous. I have ordered with them for years and the way they treat customers is disgusting and unacceptable. They don't even care about making their customers happy or finding a good solution. The customer service agent kept giving me answers that weren't even about my request and it felt like I was talking to a robot without any compassion. Anyways it is the last time I order from a cheap and disgusting company that doesn't value and treat their customers right.

Service
Value
Shipping
Returns
Quality

Date of experience: November 25, 2024

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Lili hasn’t received any votes.

Lili hasn’t received any thanks yous.

Lili doesn’t have any fans yet.

Lili isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user a.naesse
Anders N. reviewed SHEIN
12/22/24

Terrible customer service. If you don't find a robot answer, the message box won't allow you to...

Thumbnail of user brandonb3038
Brandon B. reviewed SHEIN
12/21/24

I ordered Christmas gifts from shein at the starting of Nov. And my order said it'd be here the...