Hello everyone,
I have started selling on PlayerAuctions on December 2015, in the beginning of 2016 there were absolutely no problems, the marketplace were not saturdated with scammers, botted accounts etc.
A few months later problems started to occur, the market, now having boomed from MAX 800 offers to over 5000 offers has started to sell " Featured Seller Spots" which makes a seller promote their sales for $5/ day with 3 leading offers.
Booking a spot on that featured seller list is quite easy, but the person selling those spots is to be contacted on Skype. While I gotta say, featured seller spot is a good addition to the website, the person in charge of the Skype profile is the most unproffesional person I have encountered so far. From making silly remarks, to being sarcastic about your questions, to downright ignoring you, this is where PlayerAuctions fails.
The customer support is absolutely terrible, the people who are there to help you can't do anything about your problems. Your problems will get sent to someone else to "review the case" which is basically sending your problems into limbo, you will never get your case reviewed, and it will mostlikely be put in a dumpster.
A few months after this, let's say, mid 2016, they introduced a "Paid Insurance" which makes buyers put an insurance on their accounts, which makes them get their money back after they feel like they have been scammed.
What this does is that it makes the buyer, that has bought a $5 account freeze your entire account ( keep in mind that you can still sell), and your pending payments.
Ofcourse, you want to get this lifted from your account, sending your case/ account into limbo, sometimes having to wait weeks or even months to get your " ban" lifted.
So, let's say an other seller bought a $5 account with insurance on PlayerAuctions, they can screw you over by marking the trade as fraudulent. Me, I am a seller with over 700 positive reviews, so I have had my share of problems and issues with the website and it's buyers.
On the buyers side, it's also not any better, people who have had their account stolen, their botted accounts ( these will ALWAYS get banned) banned, they will NEVER see their money back, unless they take matter into their own hands and open a claim with PayPal. As a seller, I can't help a customer who's had their account banned, because I am not allowed to refund, they have to contact customer live support, which has since a month BEEN DISABLED WITHOUT NOTICE.
This means the live support, which atleast made you feel like you matter just a little bit has been disabled. They have now only got the e-mail support which makes you wait days or sometimes week for a proper response.
This site has gone from bad to worse, and I hope this is rockbottom from them, and if they don't fix their issues soon they will lose traffic, of that I'm sure.
Anyone who is planning on buying/ selling here, please be careful, and know what is comming for you if things go wrong!
Greetings,
Luclevon
P.S.: They've also disabled thumbnails for your salesthread which completely takes away the personal touch to a sales thread, this is one of their worst implementations.
Hi luclevon,
That's a lot of feedback and I really appreciate it. While you do have some good points, I will try to address the other points in the best way I can. With regards to the site's features, such as ads, thumbnails, and policing of offers, I will raise these with our product team. As for our support, thank you for your kind words about our live chat support. At the moment, we are making internal changes to the way we handle support so that it's more efficient (in order for a case not to get sent to another team for review), and we've driven down our backlogs, so I hope that in terms of supporting you and other customers via email and helpdesk tickets, we will be much better than before.
I hope that as a trusted seller, you can have faith in us that we are doing our best to strike a balance between efficiency, convenience, and curbing fraud. But if you'd like to talk further, and have any suggestions, please send a private message. We value your feedback.
Thanks,
Lei
Customer Support Manager at PlayerAuctions