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Luc L.

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Total Points
99

1 Review by Luc

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    PlayerAuctions

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8/15/17
• Updated review

Hello guys,

As you can read from my previous reviews I have had some bad experiences, they have been solved so far, however the current ongoing issue is the worst I have ever seen in two years on this website.

I have never ever been so frustrated and angry towards a company, I had a good run, always fixed issues within an hour. Always processed orders, answered my emails on time. However they decided to suddenly stop my disbursements, freezing all my payments, without notice. This is because of a customer that got banned decided to report the account as stolen, the order was from 2016 October:

https://puu.sh/xaNdk/9c*******b47.png

Meanwhile I'm desperately trying to get in contact with the buyer, trying to give him a refund:

https://puu.sh/xaNql/6d1804edb3.png

The other one has already been fixed for over 10 days:

https://puu.sh/xaNtT/*******be2b0.png

The annoying thing is about this, is that my emails are getting sent into limbo. There's a automated response for every reply I sent, for every email I sent saying that the issues are fixed.

Here you can see what I'm talking about, PlayerAuctions informed me at 31 July while I have already been blocked for over 3 weeks at this moment:

https://puu.sh/xaNCf/0e6247afa9.png

Asking for help, with text at the end of the email begging for them to make me refund him:

https://puu.sh/xaNGV/23fabbc7ec.png
https://puu.sh/xaNKl/a*******.png

https://puu.sh/xaNNJ/f0a112ee69.png
https://puu.sh/xaNQk/0aa4352ef2.png

Here's the proof, and also a picture of what is comming to you if you start selling here:

http://imgur.com/a/Eauna

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 15, 2017

Update: I am ABSOLUTELY DISGUSTED, STAY AWAY!
5/31/17
• Previous review

This is an update to the original review which is added below THIS update, which shows you EXACTLY what is wrong WITH PICTURE EVIDENCE.

So, let's get in depth.

I'm a pretty big seller with close to 700 positive feedbacks, as off now, I have over $1.2K in hold because one of my buyers had an issue with his account in NOVEMBER 2016. This problem has been ongoing from 25th April.

This is the initial order which caused the block:

- https://puu.sh/w73mz/0052e2b0ae.png

My funds have been frozen since 25th of April:

-https://puu.sh/w73wK/2138e3b693.png

What exactly is on hold for a seller like me:

- https://puu.sh/w73rH/0f9edb8301.png
- https://puu.sh/w73BG/c*******c.png
- https://puu.sh/w73EY/c68b725cdc.png

Now, as I have explained down here, there are a lot of things wrong with the system.

I have already contacted the customer and SOLVED it with him as you can see here:

https://puu.sh/w73Ne/468e487fe3.png
https://puu.sh/w73Qk/475e*******.png
https://puu.sh/w73TC/fcf530dd5e.png
https://puu.sh/w73XY/fc911f51c1.png

Now, here is where the absolute CLOWN FIESTA starts, I am LITERALLY BEGGING for help in the chatbox:

https://puu.sh/w743i/79fe9499a4.png
https://puu.sh/w744C/c36e19d920.png
https://puu.sh/w747f/f567b44e0b.png
https://puu.sh/w749j/a*******c0b9.png
https://puu.sh/w74ae/4610f0c3c8.png

Now this PlayerAuctions worker on SiteJabber is an ABSOLUTE joke and proof WHAT is wrong with PlayerAuctions, he's left a reply to my original review saying he would help me out, I have sent two different messages, along with ALL the order Ids. No response after 3 days.

But I can still see him replying to other people with the same automated response?

You can see it here:

https://puu.sh/w735Y/f38f3b1f2b.png
https://puu.sh/w7381/233d5a9635.png

Now this guy is ignoring me, while saying the same stuff to everyone else:

https://puu.sh/w74hX/f*******a64.png

Now please guys, please before you start engaging business with this website, keep in mind, THESE are the people you are paying a 10% fee for, you rack in money while they treat you like the dirt underneath their feet.

I am just a student trying to make a living and I can't afford just suddenly getting my income stopped because a person had an issue of a $65 order ( WHICH I CAN'T EVEN REFUND?)

So EXTREMELY dissapointed and disgusted.

Tip for consumers:
Keep in mind that these are the people you are dealing with once things go wrong, they are making empty promises, once things go wrong expect your income to be gone for the next months while you try to desperately try to fix it.

Service
Value
Returns
Quality

Date of experience: May 31, 2017

From bad to worse, it's been going downhill for a year, hitting rockbottom just now.
5/17/17
• Previous review

Hello everyone,

I have started selling on PlayerAuctions on December 2015, in the beginning of 2016 there were absolutely no problems, the marketplace were not saturdated with scammers, botted accounts etc.

A few months later problems started to occur, the market, now having boomed from MAX 800 offers to over 5000 offers has started to sell " Featured Seller Spots" which makes a seller promote their sales for $5/ day with 3 leading offers.

Booking a spot on that featured seller list is quite easy, but the person selling those spots is to be contacted on Skype. While I gotta say, featured seller spot is a good addition to the website, the person in charge of the Skype profile is the most unproffesional person I have encountered so far. From making silly remarks, to being sarcastic about your questions, to downright ignoring you, this is where PlayerAuctions fails.

The customer support is absolutely terrible, the people who are there to help you can't do anything about your problems. Your problems will get sent to someone else to "review the case" which is basically sending your problems into limbo, you will never get your case reviewed, and it will mostlikely be put in a dumpster.

A few months after this, let's say, mid 2016, they introduced a "Paid Insurance" which makes buyers put an insurance on their accounts, which makes them get their money back after they feel like they have been scammed.
What this does is that it makes the buyer, that has bought a $5 account freeze your entire account ( keep in mind that you can still sell), and your pending payments.
Ofcourse, you want to get this lifted from your account, sending your case/ account into limbo, sometimes having to wait weeks or even months to get your " ban" lifted.

So, let's say an other seller bought a $5 account with insurance on PlayerAuctions, they can screw you over by marking the trade as fraudulent. Me, I am a seller with over 700 positive reviews, so I have had my share of problems and issues with the website and it's buyers.

On the buyers side, it's also not any better, people who have had their account stolen, their botted accounts ( these will ALWAYS get banned) banned, they will NEVER see their money back, unless they take matter into their own hands and open a claim with PayPal. As a seller, I can't help a customer who's had their account banned, because I am not allowed to refund, they have to contact customer live support, which has since a month BEEN DISABLED WITHOUT NOTICE.

This means the live support, which atleast made you feel like you matter just a little bit has been disabled. They have now only got the e-mail support which makes you wait days or sometimes week for a proper response.

This site has gone from bad to worse, and I hope this is rockbottom from them, and if they don't fix their issues soon they will lose traffic, of that I'm sure.

Anyone who is planning on buying/ selling here, please be careful, and know what is comming for you if things go wrong!

Greetings,

Luclevon

P.S.: They've also disabled thumbnails for your salesthread which completely takes away the personal touch to a sales thread, this is one of their worst implementations.

Service
Returns

Date of experience: May 17, 2017

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PlayerAuctions T. – PlayerAuctions Rep

Hi luclevon,

That's a lot of feedback and I really appreciate it. While you do have some good points, I will try to address the other points in the best way I can. With regards to the site's features, such as ads, thumbnails, and policing of offers, I will raise these with our product team. As for our support, thank you for your kind words about our live chat support. At the moment, we are making internal changes to the way we handle support so that it's more efficient (in order for a case not to get sent to another team for review), and we've driven down our backlogs, so I hope that in terms of supporting you and other customers via email and helpdesk tickets, we will be much better than before.

I hope that as a trusted seller, you can have faith in us that we are doing our best to strike a balance between efficiency, convenience, and curbing fraud. But if you'd like to talk further, and have any suggestions, please send a private message. We value your feedback.

Thanks,
Lei

Customer Support Manager at PlayerAuctions

Luc Has Earned 19 Votes

Luc L.'s review of PlayerAuctions earned 2 Well Said votes

Luc L.'s review of PlayerAuctions earned 7 Very Helpful votes

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