I've had multiple missed CashBack transactions that I've noticed lately. The "expect by" date is well into the past but no action is taken. They all read as pending. When I submit the requests to customer support, I get emails requesting that I copy and paste more emails from the retailer as proof of purchase/receipts. Sometimes, the purchases are months old because I have a job already. I did not intend to work for Rakuten and to keep a calendar of transactions or receipts. There were so many this last time (4th quarter 2022) that I only bothered to report/reclaim transactions that offered $5 or more. It was still a lot of work. I was only notified that one missing transaction, worth about $90, was approved at the beginning of February. I had assumed it was another denial because I submitted the request in December and heard nothing for over a month. It's a LOT to keep up with. I've pretty much given up double checking and making sure the balance is correct. I almost feel like that's the point.