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They purchased our flights but conviently 'forgot' to add the baggage we purchased. When I called they refused to issue a refund, despite admitting they failed to purchase the luggage, until we submitted evidence we had repurchased the baggage and submitted a refund claim. Minor compared to other airline horror stories but would still suggest avoiding if you can.
Products used:
Flights and luggage
Date of experience: August 17, 2023
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Empty.
Kiwi.com operates in a way that is not entirely ethical. I purchased two tickets through them...
