Martin N.

If I could give kiwi.com no stars, I would - I had to hit 1 to allow me to continue.
The day before we left NZ we received a notification from kiwi.com that our luggage component had been removed from our MAD-CDG and a refund was on its way (duly turned up). Contacted kiwi.com - who basically told me to contact the airline directly myself (bit hard to do when flying...).
Arrived at MAD early to sort - the look on the faces and subsequent conversation PERFECTLY reflected that the error was generated by kiwi.com, and not Air France (kiwi.com suggested that AF had cancelled). WE sorted this issue with the helpful AF staff, and merrily travelled along...
3 days ago, I complained to kiwi.com - and surprise, surprise I've had no response, not even an acknowledgement.
To add insult to injury - the receipts I've submitted for reimbursement will take up to THREE MONTHS to process.
NEVER, NEVER, NEVER use kiwi.com for travel!