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Mell M.

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Total Points
80

1 Review by Mell

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6/22/22

Uber app froze & locked causing: random auto address & auto entered 1 food item & ended order early. Uber help chat froze 3 times & didn't let me type. I left detailed instructions for each item & all was instructions were ignored. Missing meat, super spicy when asked mild, Called restaurant to explain instructions & they still ignored them. Called Uber Eats 1-800 for help to clerk overseas & he saw issue but couldn't contact driver or restaurant! His said wait until all is delivered wrong & call for full refund! No help - since no Dinner for vegetarians in a strange city. Only bright spot driver was friendly & responded via chat, but also confirmed restaurant refused to fix and no way to contact UBER Eats!

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Date of experience: June 22, 2022

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