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So, in a sum it took less time, I got my money in 3 days after withdrawal request.
I see they comment reviews saying that they don't have enough people to process transfers faster. So guys, consider to hire people in approval team, not in smm.
I guess I'll give it one more chance, because they say that further payments will be processed faster.
Date of experience: October 22, 2019
Okay, It took an entire week to just transfer money from my partner to the service.
Now I want to withdraw my money from the service (and finally forget about it forever) to the bank account.
And guess what? I have to wait for more than a week again. They take 24 hours to review it and then 5 days to withdraw my money.
Moreover, apparently, they start your withdrawing once you confirmed it by email. But, what a surprise, you don't receive any. So I had to contact them by online chat, wait for an 40 minutes just to confirm my operation.
They are still in stone age in every aspect.
I still can't believe it, thanks God I have some money on me, this service is totally unreliable.
Still, if you have any other option, stay away.
Date of experience: October 14, 2019
Hello Mike,
Thanks for your set of reviews.
We are sorry to hear about the experience that you had regarding how long it took to receive your funds, and that you are worry some that the withdrawal process will be way too long. We understand the frustration there - you've waited a long time to finally receive your funds, only to see that there is more waiting to be done to withdraw the funds to your bank account.
Since Payoneer is not a bank itself, we use the aid of other processing banks to transfer your funds. This process usually takes 3-5 business days, with 5 being an absolute latest time to receive the funds. We do apologize for the waiting time. However, the good news is that most of our users receive the bank transfers well ahead of the 3-5 business day range. We are definitely working on ways to improve the bank transfer process so that it is easier and quicker. Your review will definitely help us in this process.
Best,
The Payoneer Team
I've never seen something works so bad. I can't receive my money for a week, because they have to "approve that payment". I provided them with any of documents they wanted, but every time I reach them they keep saying "we need more 1-3 business days".
So, a week guys. Can you imagine? Week. To click on the button.
Don't even consider using it.
Date of experience: October 11, 2019
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Not good I made 2 international payments in October 2024 to my developers and both payments...
Hello Mike,
Thank you for providing an honest feedback of our services,
We understand your concern and frustration, in getting your funds as soon as possible. We are working hard to have this process go by smoothly and quickly as possible. However, there are just some steps that unfortunately we have no control.
When a transfer gets done at Payoneer, we use a provider. In other words, we use another bank so the funds can arrive to your local bank account. Now depending in what currency your local bank account is, can vary in how long the funds can take to arrive. Usually we give our clients up to 5 business days for the funds to arrive to their account. There are cases in which funds can arrive that same day of when the transfer was initiated. This can be due to the type of bank and how fast they receive any transfers. We, do not have this information as this relies on your local bank account. In short, it is not about how many people we have but how banking systems work, especially if an intermediate bank is involved.
Like stated, we greatly appreciate your feedback and will let our internal teams know about your review. This can help us better improve the quality of service we provide to our clients, like yourself.
Best,
The Payoneer Team