I purchased the resume, CL and Linked-in profile package. Every response to any emails that you send to TopResume are proforma automated responses; in other words, they don't read your emails. The documents were never provided by the deadline that TopResume set. The Linked-In profile copied and pasted the resume document. TopResume is rabidly against refunding money, no matter how disappointed you are. Go with another service if you are seeking satisfaction.