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Mike L.

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1 Review by Mike

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    LiveCareer

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2/26/16

Due to fear of reoccurring layoffs at my place of employment, I wanted to attend a job fair last minute and needed a resume. Like other people in need I saw one that seemed to be quick and cheap. Found out today from my bank I was getting charged and sadly I'm afraid to find out for how long and how much because it has been more then a few months since I needed a resume. My card has been frozen and I'm requesting a new debit card. They will not get any more of my money.

Date of experience: February 26, 2016

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Laura T. – LiveCareer Rep

We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@livecareer.com

Best regards,
LiveCareer

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