Very important day and paying a fortune for before noon delivery - a very important day was totally missed. When I called them, I was punished further by having to not only give the order number, my name, the recipient's name but then got nothing but excuses as to why the delivery didn't happen.
The agent, Celine, had an accent so thick I couldn't understand her and then had the nerve to just repeat everything I said.
NEVER USE THEM!