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I ordered a flight with connection through them. The first flight got delayed, so they cancelled both flights (because there wasn't time enough to get to the second flight). I found an alternative second flight, but they still cancelled both flights and although i really asked to get the ticktes to the first flight which i paid for they wouldn't let me. At the end i bought it again (paid twice) and got no refund from KiWI. NEVER USE this service, always better to buy directly
Date of experience: September 30, 2021
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Kiwi.com operates in a way that is not entirely ethical. I purchased two tickets through them...
