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Pierre G.

Toronto, Canada

Contributor Level

Total Points
185

2 Reviews by Pierre

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    Tomhess

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7/11/24

Think twice before signing up with this company, especially annual "Hessfest" events. They are expensive, and come with a no refund policy, no matter the circumstance(s). Once they get your money, kiss it goodbye. Customer retention/goodwill? None! Just plain arrogance. Lots of other options available on the internet. "Practice Generator" is crap. Lessons are hyped up as the best on line. Not in my experience. "Become Unstopable" is crap as well. Once you open an account with them, expect a barrage of weekly emails, all with the purpose of selling you more of their crap.

Products used:
lessons

Date of experience: July 10, 2024

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    Derila

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6/15/23

I purchased the Derila pillow for delivery to Canada. The pillow proved to be the worst I've ever tried. It created back and neck problems within the first night of use. They have a 30 day satisfaction guarantee. When I decided to return the pillow, I learned their policy does not allow for opened or used product returns. How is one able to determine whether they are satisfied or not if they can't try the product first? Additionally, return shipping costs are not covered by them. Returns are to be shipped to Lithuania! The cost of shipping back exceeds the total order amount. This is no doubt designed to prevent returns. What a scam! Worst online company I have ever dealt with.

Date of experience: June 15, 2023

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Darata S. – Derila Rep

Dear Pierre,

Thank you for your feedback. We are sorry that your experience did not meet your expectations. It was an unfortunate case, and we will do better in the future.

Please contact us immediately to resolve this issue, or you can email us at support@derila.com.

Please note that we use your feedback to make some important changes to ultimately provide you with a better service.

Looking forward hearing from you.

Derila Support Team

Pierre Has Earned 5 Votes

Pierre G.'s review of Derila earned 5 Very Helpful votes

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