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Queenie S.

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1 Review by Queenie

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11/13/12

When I discovered shoedazzle, I fell in love! But the shoes I bought were a size too small for some reason. I checked, they were final sale, meaning I could not return them! I pleaded with them via email and they finally accepted me to return them. Free shipping. Then they requested I pay for shipping back to me! No problem, I agreed to pay. Then they email me saying my credit card in file was rejected.: S I had money on my card! I called them, I waited for an hour and a half to speak with a representative. I finally did, she said my address in file was incorrect. I gave her 2 other different credit cards and she said all three were wrong!

What are the chances of 3 different bank cards having incorrect address? I also just used my card that same day to shop online! She hurried me off the phone saying I should sort it out with my bank.

About a week ago, they said my card was processed and only one of the shoes have been shipped :O I am waiting, 2 weeks, I am yet to receive them.

I made my initial order at shoedazzle on October 5th, its November 13th, I still havent gotten what I wanted.

I am going elsewhere!

Date of experience: November 13, 2012

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