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Not sure how but I booked a flight through KIWI.COM (through SkyScanner somehow). Regardless, WestJet cancelled their flight and refunded all their customers their money (I know as my friend who was accompanying me luckily booked directly with WestJet). KIWI.COM on the otherhand rebooked me on a totally different flight that involved an extra stop and 8 extra hours of flying time. First they don't accept phone calls more than 2 weeks before takeoff, and the first text complaint took two weeks for a response on my cancellation request. But they then repeatedly insisted their policy is as long as the rebooking is within 24hours of the original it's ok. Terrible company to deal with.
Tip for consumers:
If nothing ever changes after you get your tickets you're probably OK. If not, KIWI, assuming you can reach them at all, will deny any responsibility for doing anything. Basically, customer support is nonexistent - once they have your money, they're keeping it.
Products used:
None
Date of experience: October 15, 2021
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Kiwi.com operates in a way that is not entirely ethical. I purchased two tickets through them...
