Customer service experience for me calling in with 1 question did it. They are hard to understand and don't seem to know or care, rude, hung up on me multiple times never called back, while I was trying to place first order(knew then something wasn't right). False advertising!
Hello Sarah,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy