Back in December 2022, I decided to add a line to my account, the promotion they had going was trade in my iphone 13 for upto $850 toward the new phone when i added a line, did all of this thru my phone application, for some reason it kept not working the management team kept saying the delays where due to shipment staff shortages, then i was offered to go to a tmobile store that may have the phone in stock and that they would honor same promotion.
Went to a tmobile store after driving over an hour from my home to find it, did all with a management team representative from the customer service department and the customer service at the store they did all of it together so that i get what i needed done to get my promotional phone with new line and turn in my other iphone 13. Ive called since then about not getting my credit for the phone i traded when i added the new line. Ive been told that the the representative did not do what was needed to get the promotion and that the promotion has expired and there is nothing they can do to help me. Ive called nervously talk to brick walls asking to speak to higher authourity been told i would get a phone call and have not hear from them this is my 7th day waiting on a call they keep saying they called and i dont answer but yet my phone has no missed calls or voicemails from anyone from tmobile. Last time i asked to get the call back i was told i was wasting my time because i would be told over and over the same thing. And this is my 2 weeks now waiting on something to happen and we been a tmobile faithful customers for 10+years