Thumbnail of user tamirag

Tamira G.

Contributor Level

Total Points
83

1 Review by Tamira

  • Bookmark Site

    Miles Kimball

  • Send Message
12/21/16

I placed an order on December 15th. They had an email sent out that if you ordered by December 16th your gift was GUARANTEED delivery by Christmas if it was non-personalized. I ordered a NFL coffee cup for my dad so this was non-personalized. My delivery date on the shipping tracker says my package will be here on December 27th! I called customer service and they flat out tried to lie to me by saying that was for premium shipping only. I had the email right in front of me that says it was for standard shipping. The woman in the phone proceeded to reply, "Ohhhhh yeahhhhhh... I see that." HA! She said there was nothing they could do since the package was already sent out and that where they ship out from there was bad weather for 2 days. Might I add that my shipping confirmation was sent out yesterday, December 20th. They should have known when they sent it out late with the weather they should have upgraded my shipping for free. News flash Miles Kimball, if you guarentee shipping by Christmas and there's a storm it is on YOU to ship out my package with express delivery and pay for the extra charge since it's your error and guarantee. Now I'm going to have to give my father a late present. They offered me a $10 gift certificate to go forwards a future purchase. That doesn't help my problem. Absolutely ridiculous.

Date of experience: December 21, 2016

Tamira Has Earned 3 Votes

Tamira G.'s review of Miles Kimball earned 3 Very Helpful votes

Tamira hasn’t received any thanks yous.

Tamira doesn’t have any fans yet.

Tamira isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user jof370
12/13/24

They charged me twice for the same item and I only received one of the items charged for. They...

Thumbnail of user donnaf1810
2/13/24

This company is by far the most frustration one I have EVER IN MY LIFE had to deal with. Trying...