Terri G.

I've had two encounters with this company and both have been horrible. It's not their Sellers, it's their Customer Service Department. They are, bar none, the worst I've ever had to deal with. The most recent sample of their rotten service is I received my delivery and one of the pieces of the set of dishware was broken. First, even to find out how to make a claim was time-consuming and difficult. But here's the best part: When I did find out how to let them know that the item was damaged, I uploaded pictures of the damaged merchandise in the app. From there I received an email indicating to "reply above this line" with additional photos, which I did. Days go by. Heard nothing. Then I get a "We have not received any information regarding the photos necessary for your return," which had the same "reply above this line" included in the email, which, again, I replied to the email. Nowhere in the email did it say that I needed to return to the app and upload the images in the app in order for them to review the damaged merchandise. Then, after a few more days go by, I get a, "Since you haven't responded to us, we're releasing the funds to the seller." What?!? So I go back to the app, back to where I lodged the original complaint, expressed my frustration with their practices and get a refusal to reopen my claim. That's it. I don't need to give my business to companies who offer absolutely NO CUSTOMER SERVICE whatsoever and then intentionally avoid you so they can accomplish their goal of keeping your money. Save yourself the hassle and deal with eBay or Facebook Marketplace. At least there you're dealing with the seller directly and you don't have a company that intentionally scams you.