I have been on DD for over 8 years. When I first started I found myself getting very upset and mad because I had not won one thing. I thought the same way some of you did. I invested a lot of money also. I decided to contact DD to do some venting. I made suggestions about changing certain things to make it more fare for everyone to get the opportunity to win something.
DD was very responsive in trying to change things to make it easier for bidders.
I have called several times to ask about changing things that I thought would help bidders to be more successful. They also asked me many times what I thought about doing things a certain way. If I thought if would be beneficial to us bidders then I would give my opinion.
All in all, I have had nothing but great experience in talking to the great people in Customer service. James who is a manager is the best guy ever. He always takes the time to make sure if there is a problem he will take care of it. The entire company has nothing but the best people anywhere.
Thanks, Terry