Thumbnail of user tiffanyt338

Tiffany T.

Contributor Level

Total Points
80

1 Review by Tiffany

  • Bookmark Site

    Kia Motors Finance

  • Send Message
4/2/21

I bought a 2021 Kia Soul last November. I also purchased a Gap Policy through Kia when I bought my vehicle. The Soul was totaled in January. I had the vehicle less then 2 months when it was totaled. I have already purchased a new 2021 Kia Sportage. I greatly regret purchasing again through Kia Motor Finance. My Gap claim has still not been processed due to Kia Motor Finance not sending them the needed documents. I have called over eight times and still the paperwork has not been submitted. A representative from the Gap company even called today and Kia is still not addressing the problem. In the meantime I am still obligated to pay my payments in full on a totaled vehicle. Their customer service team is rude and not at all helpful. When I asked to speak with a supervisor they told me their was no supervisor for me to talk to and no one to help me! I have never had such poor customer service from a finance company. I defiantly do not recommend Kia to anyone. This is terrible because the Kia dealership we went to was amazing and my family has purchased 5 vehicles from them now in the last 3 years. Not anymore. We would have been lifetime customers.

Service
Value
Quality

Date of experience: April 2, 2021

Tiffany hasn’t received any votes.

Tiffany hasn’t received any thanks yous.

Tiffany doesn’t have any fans yet.

Tiffany isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user soujanyar
11/15/24

Worst service. These guys dont know how to handle a rebooking. I called customer service like...

Thumbnail of user shashuka
11/6/24

Scam company, I paid the full amount of my new car and they still tried to charge my account...